Do we need a QA Manager to use the self-serve tier?
Yes. Someone has to own the program, accept or override every draft, and be accountable for it at audit. If that person is not in the chair yet, the guided and managed tiers put one there.
What is a program workspace?
One quality program, for one framework and category, covering one scope of supply. A second site or a second framework is a second workspace. There is no per-user or per-module charge inside one.
What does it cost?
Pricing is set per program workspace and quoted after a thirty-minute scoping call, once the framework, the category and the scope of supply are settled. Expert reviews are bought separately, as credits, because how many a program needs depends on how much of it you already have.
Can we move to guided or managed later?
Yes, and the program comes with you. The requirements graph, the procedures and the records stay where they are; what changes is who does the writing and the reviewing.
Our procedures are ISO 9001 today. Is that a starting point or a problem?
A starting point. A large part of an ISO 9001 program already answers clauses in CSA N299 and NQA-1. The gap analysis is what tells you which parts carry over, which need rewriting, and which are missing entirely.